Welcome to customer care. We, at Rimal Publications, want to make your online shopping experience as convenient and as enjoyable as possible.
Email Customer Service
For questions or assistance, please email us at firstname.lastname@example.org
Where is Rimal located? How can I contact you?
Rimal Publications is currently located in Nicosia, Cyprus. For details, please visit our contact us page.
How can I receive the latest Rimal catalogue?
If you are interested in receiving our most recent catalogue, simply download an e-copy of the catalogue from our website or complete our online catalogue request form to receive a hardcopy by mail. For additional assistance, please email us.
Please read our Frequently Asked Questions page.
How do I place an order on RimalBooks.com?
Ordering on RimalBooks.com is easy and safe. Once you have found the item(s) you would like to purchase, click on the "ADD TO SHOPPING CART" button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. Please note some items are processed via our partners ORbooks.com.
Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
You may also order by mail, fax or over the phone. Please download our Print Order Form or contact us for details (email@example.com).
Is it safe to order on RimalBooks.com?
Yes, it is safe to order on RimalBooks.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
What types of checkout carts do you have on RimalBooks.com?
Rimal Online store offers two types of checkout:
1. Express Checkout, this is the fastest way to process your order. We recommend this option for one time customers who do not wish to create an account. Express checkout customers are not eligible for special offers and will not be entered in Rimal prize draws.
2. Member Checkout is best for repeat customers wishing to expedite future orders and tack their orders. Members also have a shipping address books ideal for saving multiple shipping addresses for sending gifts. Members also receive Rimal special promotions and offers.
Will I be charged sales tax (VAT) on my RimalBooks.com purchase?
Rimal Publications is required by EU law to charge EU sales tax (VAT) for EU-based customers and orders ONLY. VAT is applied to EU customers only, unless a valid VAT number is provided. International customers are not charged the VAT tax.
My RimalBooks.com account
I am a new customer, how can I create a Rimalbooks.com account?
Please be sure to carefully fill out all required personal information fields in the member registration page join now. It is especially important to enter the correct e-mail address, as all information regarding your order, your receipt, and all other general communication will be sent to this e-mail address.
Can I enter different billing and shipping addresses?
Yes, you can enter two different addresses when ordering online. You can also maintain several shipping addresses in your personal Rimlabooks.com address book under your account. This is ideal for shipping orders to multiple addresses and sending gifts. If there are conflicting addresses, you will be contacted by us prior to processing your order.
I am a returning customer
If you are a returning customer, you can place your new order quickly and easily by entering your login username and password without having to re-enter your personal billing or shipping information. You will be asked to place your credit card details again as our database will not store your credit cards information for your own protection.
How may I manage my RimalBooks.com account?
To view account details, change your password, update your billing and shipping address, and view your order history, please login to your account.
What if I forgot my password?
You can reset your account password by clicking on "forgot password" link on the login page.
Will my personal or financial data be passed on to third-parties?
No, your personal data will not be passed on to any third parties. Also, your payment/financial information will be securely saved and processed via a secure payment gateway service provider only (ie. Bank and/or PayPal). Rimalbooks.com will not have access to your credit card details at anytime.
My Order & Payment
How can I place an order with Rimal Publications?
You may order directly on our website or send us your order via email or fax.
What online payment types do you accept?
We accept credit card payments (visa, Master card and American Express) and Paypal via our online store.
Can I order by mail, fax or phone? What payment options are accepted?
Yes, customers may place orders by mail, fax and phone. We recommend that our Order Form is used. We accept credit cards (visa, Master card and American Express) and wire transfers (please contact us for bank account details). No cheques accepted. Customers are contacted via telephone or e-mail regarding any processing issues that may arise.
What is a credit card security code (CSV)?
Your Credit card security code or (CSV) is the last 3 digit code on the back of your credit card. For AMEX it is the smaller 4-digit number on the front of the card directly above your card number.
Taxes are applied to EU customers only unless a valid VAT number is provided.
Do you accept orders by fax?
Yes, we accept mail and fax orders, downloand and complete our order form and fax or email back to us.
Do you offer premium sales?
If you are interested in volume purchases of a single title as corporate gifts or marketing initiatives for your company, please e-mail us firstname.lastname@example.org
Shipping & Delivery
What shipping options are available on RimalBooks.com?
We accept online orders and shipping internationally. To ensure the secure delivery of your order, Rimal Publications has standardized its shipping policy to ships all orders via registered priority international airmail. Express shipping (i.e. DHL, Aramex, UPS) s available upon request. Additional fees may apply. Please contact us at email@example.com for an estimate.
Shipping and handling charges
All orders are shipped via international priority registered airmail. The shipment charges are estimated according to weight. Depending on order weight and destination, shipping charges may vary.
We do not currently provide Express Shipping (i.e. DHL, UPS...etc) on our website. However, express shipping is available upon request only. Additional fees apply. Please email us to firstname.lastname@example.org with you order details and we will provide you with an express shipping estimate.
Returns, Refunds & Cancellations
Return & Refund Policy
We do accept returns for exchange for the same item for orders damaged during shipment or with defected printing. If a refund is to be issued, it may be made within only 14 days of the purchase date. For your protection, we recommend you return all items via registered mail for exchange. To return items from your order, please send your returns to our office address listed in our contact us page.
Be sure to include the original order number with the return. Please note that you are responsible for the return shipping costs. Once your return is received, a credit will be issued to the credit card used for payment of the original order. Original shipping charges will not be refunded.
For questions about a cancellation, please contact us in writing and briefly explain why you would like to cancel your order. Please include your full name, email address, order number and date.
Your request will be reviewed within 2 business days. If your order was not already shipped, we will notify you of the result by e-mail. If your order was not dispatched, your credit card will be credited with your refunded. If your order was already dispatched please read our Return and Refund Policy.
Download our Rimal catalogue or order a print edition.
Enter our Rimal Children's Book Award competition and get published.